Questionnaire

Dear Customer,

If you have recently visited one of our departments, we hope to have been of some service to you. As we would like to serve you better in future, we would appreciate if you would take a few minutes of your time to tell us about the service that you have received from us by answering the following questions. (Should only take 3-5 minutes).

Yours sincerely,

Customer Care Manager

The following questions pertain to the sales assistant you spoke with most recently.
Please select the appropriate value where applicable; 1 being the 'poorest' and 5 the 'best'.

Was the sales assistant friendly?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Did the sales assistant understand your needs and requirements?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Did the sales assistant give you understandable explanations about our products/services?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Did the sales assistant provide you with specific recommendations or solutions?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Did the sales assistant provide you with useful brochures and pricelists?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Do you feel our sales assistant had the expertise or technical knowledge to answer your questions?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Did the sales assistant provide you with new and innovative ideas?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Did the sales assistant present a professional appearance?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

Was the sales assistant able to resolve any problem that you had?
PM Hobby DIY	12345
Timber Depot	12345
Hardware Trade Division	12345

If you indicated that the customer service was unsatisfactory, please describe what happened.

PM Hobby Centre

The following questions pertain to PM Hobby Centre.
Please select the appropriate value where applicable; 1 being the 'poorest' and 5 the 'best'.

Is the paperwork you receive from PM Hobby Centre clear, concise and understandable?
Rating	12345

Was the payment paperwork handled satisfactory?
Rating	12345

Would you like more information about our products/services?
Rating	12345

Were you satisfied with the quality of the products purchased or service provided?
Rating	12345

Does PM Hobby Centre provide you with value for money products/services?
Rating	12345

Does PM Hobby centre provide you with the products/services you need?
Rating	12345

Do you feel our organisation strives to keep you as a satisfied customer?
Rating	12345

Are you satisfied with our Delivery service?
Rating	12345

If you are not satisfied with the product/s, would you briefly describe why?

Suggestions

Please mention any other product/s that you would like to find in our shop.

contact details (optional)

Name:
Phone:
Email:

Thank you

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration when providing products and services in the future.

Kind regards,
The Management