Dear customer,
If you have recently visited our outlet PM HOBBY Centre, we hope to have been of some
service to you. As we would like to serve you better in future, we would appreciate if you
could take a few minutes of your time to tell us about the service that you have
received from us by answering the following questions (should only take 3-5 minutes).
Yours sincerely
Retail Manager
Please select the appropriate value (where the question does not apply, please leave blank).
1 being the lowest (very poor) mark and 5 the highest (very good) mark.
To what extent………..
…….. was the sales assistant friendly?
1 2 3 4 5
…….. did the sales assistant understand your needs and requirements?
……..did the sales assistant give you understandable explanations about our products/services?
……..did the sales assistant provide you with specific recommendations or solutions?
……..did the sales assistant provide you with useful brochures and pricelists?
……..do you feel our sales assistant had the expertise or technical knowledge to answer your questions?
……..did the sales assistant provide you with new and innovative ideas?
……..did our sales assistant present a professional appearance?
……..was our sales assistant able to resolve any problem that you had?
If you indicated that the customer service was unsatisfactory, would you please describe what
happened?
……..is the paperwork you receive from PM HOBBY Centre clear, concise and understandable?
……..was the payment paperwork handled satisfactorily?
……..would you like more information about our products/services?
…….....were you satisfied with the quality of the products purchased or service provided?
……..does PM HOBBY Centre provide you with value for money products/services?
……..does PM HOBBY Centre provide you with the products/services you need?
……..do you feel our organisation strives to keep you as a satisfied customer?
……..are you satisfied with our DELIVERY service?
If you are not satisfied with the product(s), would you briefly describe why?
3. Please mention any other products that you would like to find in our shop:
Thank you for your feedback. We sincerely appreciate your honest opinion and will take
your input into consideration when providing products and services in the future.
The Management
This section is OPTIONAL! You do not have to fill in your personal details:
